Terms of Service

1. Acceptance of Terms

By accessing and using Veloray-app ("the Service"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Veloray-app provides an AI-powered receptionist service for clinics via WhatsApp API. The Service includes appointment scheduling, customer inquiry handling, and dashboard analytics.

3. User Accounts & Responsibilities

You are responsible for safeguarding the password and credentials that you use to access the Service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You are solely responsible for the medical and business information provided by the AI to your patients, as the AI is configured based on your provided data.

4. Billing and Payments

Certain parts of the Service are billed on a subscription basis. You will be billed in advance on a recurring and periodic basis. We use third-party services (such as Midtrans) for payment processing.

5. Refund Policy

If you are not satisfied with our SaaS service, you may request a refund subject to the following conditions:

• The request must be made within 7 (seven) business days of the transaction.
• A system error occurred on Veloray's side causing significant downtime that our support team could not resolve.
• There was an accidental duplicate charge.

Exceptions:

• Change of mind after using the service.
• Violations of these Terms of Service resulting in account suspension.
• Inability to use the service due to third-party network issues (e.g., WhatsApp outages).

To request a refund, please contact us at support@veloray.online with your transaction details. We will process your request within 3-5 business days.

6. Limitation of Liability

In no event shall Veloray-app, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

6. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any material changes prior to them taking effect.

7. Contact Us

If you have any questions about these Terms, please contact us at:
official.admin@veloray.online